Front Desk Associate - Full Time - 1st Shift
About The Position
Ridgecrest Conference Center, nestled in the Blue Ridge Mountains, is seeking a Front Desk Associate to join their team. The conference center's mission is to impact lives for God's glory through purposeful hospitality, offering comfortable accommodations, versatile meeting spaces, and both indoor and outdoor activities. The Front Desk Associate will be responsible for creating a welcoming and purposeful experience for guests, serving as a primary point of contact. This role embodies Ridgecrest's core values of serving one, making it better, cultivating relationships, and creating purposeful experiences. The position starts at $15.00 per hour, with potential for negotiation based on experience. Weekends and holidays are required.
Requirements
- Personal affirmation of Ridgecrest’s Statement of Faith.
- Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality.
- Strong customer-focused mindset with a commitment to providing excellent service and ensuring a positive guest experience.
- Ability to act with integrity, professionalism, and confidentiality.
- Excellent verbal and written communication and interpersonal skills.
- Proven ability to handle confidential information with discretion.
- Strong organizational and time-management skills.
- Proficient in keyboarding and calculator use, with solid telephone etiquette and basic mathematical skills.
- High school diploma or GED (required).
- Minimum of 6 months of customer service or hospitality experience; or minimum of 6 months of office clerical work and/or computer or cashier experience.
Nice To Haves
- Previous experience using SMS Host or other property management systems.
Responsibilities
- Coordinate guest arrival logistics by preparing group welcome packets, issuing meal tickets, and programming electronic room keys.
- Demonstrate a strong understanding of the reservation process, including providing accurate information, updating booking details, and communicating effectively with guests and relevant departments.
- Deliver exceptional guest service by responding to inquiries, providing directions, facilitating check-ins, and relaying guest requests to appropriate teams.
- Execute cashier responsibilities, including accurately receiving, processing, and reconciling guest payments.
- Handle lost and found management and monitor Front Desk supply inventory.
- Assist with end-of-conference procedures, including account reconciliation and billing support.
- Consistently exemplify Ridgecrest’s Core Values: Serve One, Cultivate Relationships, Create Purposeful Experiences, Make It Better.
- Perform other duties as assigned by the Front Desk Manager.
Benefits
- Pay may be negotiable depending on experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
