Front Desk Associate - NoHo

CorePower Yoga • New York, NY

1d • Onsite

About The Position

As a Front Desk Associate, you will ensure an exceptional studio experience by delivering premium customer service, supporting teachers and students, and keeping a clean, consistent, and welcoming studio environment. This role is central to elevating student experience, driving retail and rental revenue, and ensuring operational consistency across all classes and studio traffic levels. This role strengthens the CorePower in- studio experience by creating consistency, increasing operational reliability, and elevating how we serve our students to drive student satisfaction, retention, and sales. The role ensures the front of studio experience reflects CPY’s brand standards of care and service for our students and team members.

Requirements

• Passion for wellness, fitness, or yoga
• Warm, welcoming, high-energy demeanor
• Customer focused and community oriented
• Reliable, responsible, and consistent
• Strong communication and relationship building skills
• Demonstrate confidence and accuracy in running the point‑of‑sale (POS) system to support seamless student transactions.

Nice To Haves

• SET experience at CorePower as this role includes supporting studio cleanliness
• Hospitality background (fitness studios, salons, coffee shops, hotels)
• Retail sales experience

Responsibilities

• Deliver a best-in-class welcome for new and returning students, including studio etiquette, class formats, intensity levels, and membership benefits.
• Build authentic, warm relationships with students and teachers.
• Help students with purchases, including retail, mat/towel rentals, water, and yoga products; upsell thoughtfully when appropriate.
• Proactively manage class waitlists and ensure smooth check in flow.
• Support communication of studio updates, promotions, and facility issues to teachers and the Studio Experience Team (SET).
• Accurately reconcile rosters by verifying charges, supporting student needs or concerns, and completing roster close‑out processes.
• Support retail sales by helping students with sizing, product recommendations, and purchase decisions.
• Maintain merchandise presentation to brand standards, including handling markdowns and placing new products on the floor.
• Maintain practice rooms: tidy spaces, reset props, clean mirrors, and ensure overall readiness.
• Keep locker rooms clean, sanitized, and fully stocked.
• Uphold brand standards for cleanliness and facility upkeep to enhance the student environment.
• Serve as the studio key holder responsible for daily opening and closing procedures.
• Prepare the studio for the first class of the day: unlock the studio, set up lights and audio, and ensure the space is tidy, fresh, and welcoming.
• Perform closing procedures after final classes: secure the studio, reconcile POS, tidy rooms, and restock as needed.

Benefits

• Free All Access Membership for you to use anytime in studio or online
• 30% off retail, with access to 50% off during employee LOVE sales throughout the year
• CPY teacher trainings (200 Hour Yoga Teacher Certification + 50 Hour Yoga Sculpt/CorePower Strength X Teacher Certifications) discounts
• Employee Assistance Program
• Free All Access Membership for a Plus One - bring someone along!
• Continued Education Offerings
• Access to Employee Assistance Program (EAP)
• 1.5x Holiday Pay: Earn time-and-a-half pay for hours worked on New Year’s Day, Thanksgiving Day, and Christmas Day.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed