Front Desk Associates, Dartmouth Street

Equinox • Boston, MA

11h • Onsite

About The Position

Equinox is seeking energetic, creative, and enthusiastic Front Desk Associates to join their team. This role is ideal for candidates aiming to make a significant impact within a growing and dynamic organization. Equinox is a luxury health, wellness, and hospitality brand that emphasizes high standards, quality, and a unique, elevated environment. They foster a culture of diversity, belonging, and ownership, where colleagues actively shape the future of wellness. The company creates premium, immersive experiences that blend performance, hospitality, design, and human connection, with a strong focus on pride in craft and an entrepreneurial mindset. Equinox offers long-term career pathways for individuals committed to meaningful work in an environment that demands and delivers excellence.

Requirements

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone
• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling and lifting up to 50lbs at a time
• Must have a legal right to work in the United States

Nice To Haves

• Preferably interested in health, fitness, and/or sports

Responsibilities

• Professionally greet members and guests
• Scan membership IDs upon members' entrance
• Answer phones professionally
• Respond to member questions, concerns, and discrepancies
• Update members' accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Benefits

• Competitive salary
• Industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED