Front Desk Associate - Chattanooga

Pet Paradise • Collegedale, TN

4d • Onsite

About The Position

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Chattanooga resort as a Front Desk Associate. This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing. You will be responsible for organizing and processing check-ins and check-outs, walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met. You will also be answering in-coming phone calls, listening, and responding to voicemails, and responding to emails in a timely, problem-solving manner. Completing cashier and point of sale operations, communicating and following through with pet parent and resort leadership requests, and maintaining cleanliness of the entranceway and lobby, including the restrooms are also key responsibilities. Additionally, you will be responsible for maintaining, cleaning, and supporting the cat room (per resort routines), acting as a liaison to the veterinary service team regarding appointment status and arrivals, taking off and putting on harnesses at check-in and check-out, and making sure suites are set up for each pet. Familiarity with different types of harnesses is required.

Requirements

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Cheerful, friendly, and a positive team-oriented attitude
• Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
• Enjoys problem solving in order to provide our guests and customers with a premier experience
• This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

Responsibilities

• Ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing
• Organizing and processing check-ins and check-outs
• Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
• Answering in-coming phone calls; listening, and responding to voicemails; and responding to emails- all in a timely, problem-solving manner
• Completing cashier and point of sale operations
• Communicating and following through with pet parent and resort leadership requests
• Maintaining cleanliness of the entranceway and lobby, including the restrooms
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
• Acting as a liaison to veterinary service team; veterinary appointment status and arrivals.
• Responsible for taking off and putting on harnesses at check in and check out
• Making sure suites are set up for each pet
• Familiar with different types of harnesses

Benefits

• Opportunity for ADVANCEMENT!
• Unleashed Leadership Academy, where you'll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide!
• Dog Training Academy, with a scholarship to become a certified Dog Trainer (aka Canine Behavior Specialist)!
• Grooming Academy, with a scholarship to become a certified Professional Pet Groomer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed