Front Desk Associate - Woodward Tahoe

POWDR•Tahoe City, CA

1d•Onsite

About The Position

Woodward Tahoe is a year-round world-class action sports facility located in the Sierra Nevada mountain range, known for its fun culture. As the Front Desk Associate, you will be the first point of contact for customers, responsible for welcoming them, discussing facility and product offerings, and processing sales transactions. Your duties will include registering guests (in-person and phone), checking them in, maintaining guest records, ensuring liability forms are completed, and managing reservations and messages. You will also handle retail sales, stocking, and inventory management. This role requires collaboration with other Woodward teams to ensure a seamless guest experience and is a key position for guest interaction and engagement. We are looking for a strong leader who can contribute to a positive work environment and seeks professional growth.

Requirements

Prior background in guest service or retail position.
Organized and highly efficient.
Must pass a background check.
Must have high-school diploma or equivalent.

Nice To Haves

Secretarial experience a plus.
Friendly, polite, and outgoing demeanor.

Responsibilities

Welcome customers and engage in discussions about the facility and product offerings.
Facilitate sales transactions.
Register guests both in person and over the phone.
Check guests in onsite.
Maintain guest records.
Ensure proper completion of liability forms.
Handle reservations and messages.
Accountable for retail sales, stocking, and managing inventory.
Collaborate with team members across Woodward to innovate and organize a seamless experience for all.
Spearhead first interactions with guests.
Sell customers into correct programs and products at correct prices.
Ensure the highest level of guest service, with a focus on product knowledge, guest service, and guest engagement.
Input data into point of sales systems and create guest records accurately.
Distribute wrist bands to guests.
Answer telephones, check messages, and return customer calls daily.
Answer any questions potential guests may have (winter and summer).
Sell and restock retail items.
Maintain inventory and conduct physical inventory counts monthly.
Keep front desk area clean and free of clutter.
Assist with cleaning common areas.

Benefits

Proposed hiring rate of $18+ actual pay will be adjusted based on experience.
Complimentary access to most POWDR owned resorts (Skiing, Riding and more!).
Full access to our world-class facilities.
Work and play in the same innovative environments as professional and Olympic athletes.
Friends & family discounts and complimentary passes.
Discounts on food, retail, and gear!
Enough free time to enjoy the Woodward lifestyle.
Career development and growth opportunities both here and at our facilities across the globe.
A connection with people that share the same passions and embrace each other's unique and individual style.
Professional progression experiences.