Front Desk Associate

Padel39•Austin, TX

10d•Onsite

About The Position

We seek a friendly, enthusiastic, and detail-oriented Front Desk Associate as the first point of contact for our members and guests. As a Front Desk Associate, you will ensure a welcoming atmosphere while providing exceptional customer service and administrative support. You will help manage bookings, answer inquiries, and assist with the overall operations of our padel club.

Requirements

Strong verbal and written communication skills.
Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.
Comfortable using booking and scheduling software, email, and basic computer programs.
Positive attitude and a willingness to collaborate with staff and management.

Nice To Haves

Interest in padel or sports is a plus but not required.

Responsibilities

Greet all visitors warmly and professionally, creating a friendly and inviting atmosphere.
Assist members and guests with inquiries about club services, membership options, and court bookings, both in person and over the phone.
Manage court bookings using the club's scheduling software. Ensure that all bookings are accurate and up-to-date.
Help potential members sign up, explaining membership benefits and pricing. Handle membership renewals and cancellations.
Process payments for court rentals, memberships, and retail purchases.
Maintain the cleanliness and orderliness of your working area. Report any maintenance issues to the management team. Be a team player and help with small cleaning tasks if required.
Coordinate with coaches, management, and other staff to ensure a smooth flow of information regarding schedules, events, and member needs.
Help sell padel equipment, apparel, and accessories, offering product knowledge and recommendations when necessary.
Support coordinating and promoting club events, tournaments, and special programs.
Handle essential administrative duties such as answering emails, updating membership records, and filing.