Front Desk Associate
About The Position
The Front Desk Associate is responsible for educating and assisting customers with all in-house programs, as well as issuing rental skates, billing guests, and processing registrations. This position is not eligible for remote work. The role involves greeting and welcoming customers, recording sales transactions, processing registrations, taking payments, and performing routine clerical duties such as answering phones, filing, and updating program boards. The associate will also maintain a clean environment for guests and staff, enroll customers in hockey leagues and programming sessions, provide information on facility options and rules, and ensure guests sign online waivers before participating in programs. Additional duties may include assisting with the setup and breakdown of on-ice equipment.
Requirements
- Customer service-oriented, preferably with previous customer service experience
- Reliable Team Player
- Must be able to read and understand written instruction
- Ability to work nights, weekends, holidays, and special events
Nice To Haves
- First aid training is preferred
Responsibilities
- Greet and welcome each customer
- Record sales transactions, process registrations, and take payments
- Perform routine clerical duties, including answering phones, filing, and updating the program boards
- Maintain a clean environment for all guests and staff
- Enroll customers in hockey leagues and internal and public programming sessions
- Provide information on facility, entertainment, and sports options and facility rules and regulations
- Become familiar with and have a working knowledge of all in-house programs
- Ensure that all guests attending any public program sign an online waiver before participating in any program
- Assist with the setup and break down of on ice partition boards, nets, etc., when needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
