Front Desk Associate - Fleming Island

Pet Paradise•Fleming Island, FL

12d•Onsite

About The Position

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Fleming Island resort as a Front Desk Associate. This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing. You will be responsible for organizing and processing check-ins and check-outs, walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met. You will also be answering in-coming phone calls, listening, and responding to voicemails, and responding to emails in a timely, problem-solving manner. Completing cashier and point of sale operations, communicating and following through with pet parent and resort leadership requests, and maintaining cleanliness of the entranceway and lobby, including the restrooms are also key responsibilities. You will be responsible for maintaining, cleaning, and supporting the cat room (per resort routines), acting as a liaison to the veterinary service team regarding appointment status and arrivals, taking off and putting on harnesses at check in and check out, and making sure suites are set up for each pet. Familiarity with different types of harnesses is also required.

Requirements

One to two years in a customer service role (Customer Service, Call Center, Receptionist)
Detailed, but can work with a sense of urgency while providing exceptional customer service
Cheerful, friendly, and a positive team-oriented attitude
Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
Enjoys problem solving in order to provide our guests and customers with a premier experience
Considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times

Nice To Haves

Familiar with different types of harnesses

Responsibilities

Ensure a positive first interaction by welcoming pet parents and their pets
Organizing and processing check-ins and check-outs
Walking our four-legged friends for drop off and pickup and coordinating suite placement
Answering in-coming phone calls, listening, and responding to voicemails, and responding to emails
Completing cashier and point of sale operations
Communicating and following through with pet parent and resort leadership requests
Maintaining cleanliness of the entranceway and lobby, including the restrooms
Maintaining, cleaning, and supporting the cat room
Acting as a liaison to veterinary service team; veterinary appointment status and arrivals
Taking off and putting on harnesses at check in and check out
Making sure suites are set up for each pet