Front Desk Associate FT/PT
Atrium Hospitality•Normal, IL
•Onsite
About The Position
The Front Desk Associate is responsible for overseeing front desk operations, acting as a problem solver for guests and teammates, and ensuring smooth check-ins and check-outs. This role involves supporting and training new team members, resolving guest issues, and managing daily tasks such as event sheet distribution, business center support, and lobby maintenance. The position requires strong customer service skills, the ability to use hotel systems, and physical stamina to lift up to 50 lbs and remain on your feet.
Requirements
- Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
- High school diploma or equivalent – Because communication, math, and common sense are key.
- Tech savvy enough to use hotel systems with confidence.
- Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.
Nice To Haves
- Experience in hospitality or leadership (preferred)
Responsibilities
- Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
- Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on your favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
