Front Desk Associate

Kahala Nui•Honolulu, HI

12d•Onsite

About The Position

Join Our Team at Kahala Nui – considered to be Hawaii’s Premier Senior Living Community! Kahala Nui is seeking a Full-Time Front Desk Associate to be the welcoming face of our community! This role is a key part of our Resident Services team, providing exceptional service to residents, guests, and staff while supporting our philosophy of Malama. Typical availability: Sunday - Saturday; Evening (4:00PM - 12:30AM) Evening shift differential: +$0.54/hour (4:30PM - 12:30AM) POSITION SUMMARY: As part of our Resident Services team, the Front Desk Associate (FDA) provides excellent customer service to all guests, Residents, and staff following Kahala Nui Senior Living's philosophy of Malama. FDAs respond to all inquiries, requests, and emergencies in a timely and professional manner. They also coordinate Kahala Nui's Emergency Response system and procedures, and act as a First Responder as necessary for emergency calls and medical response. As part of these duties, FDAs perform clerical duties for documentation and reporting purposes and may need to administer CPR or First Aid as necessary. FDAs also guide visitors and guests through the community.

Requirements

High school diploma or equivalent
Typing speed of at least 40 WPM
Proficient with computers, telephones, and 2-way radios
Proof of annual tuberculosis clearance by hire date
Must be available to work varied days, including weekends and holidays
Maintain current CPR and First Aid certification and confident in using these skills
Valid driver's license with clean driver's abstract.
Complete vehicle training with Kahala Nui’s Transportation Coordinator to safely drive residents
Willingness to train on day, evening, and overnight shifts before settling into assigned schedule.

Nice To Haves

Familiarity with Outlook, Word, Excel
Minimum of 1 year of customer service experience, preferably in hospitality.

Responsibilities

Provides excellent customer service to all guests, Residents, and staff.
Responds to all inquiries, requests, and emergencies in a timely and professional manner.
Coordinates Kahala Nui's Emergency Response system and procedures.
Acts as a First Responder as necessary for emergency calls and medical response.
Performs clerical duties for documentation and reporting purposes.
Administers CPR or First Aid as necessary.
Guides visitors and guests through the community.