Front Desk Associate
About The Position
At the heart of every great hotel experience is exceptional hospitality. Do you enjoy helping people and creating memorable experiences? We are seeking a friendly, customer-focused professional who is passionate about creating exceptional guest experiences and ensuring every stay starts and ends on a positive note. Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.
Requirements
- Flexibility to work in shifts and report for scheduled shifts
- Ability to work with little or no supervision while meeting high-performance standards
- Excellent organization skills
- Ability to follow instructions
- Computer literacy
- Ability to effectively communicate with guests in a professional manner
- An energetic and outgoing personality
Nice To Haves
- High School Diploma or GED
- Work experience in Customer Service in the Hospitality Field
- Hilton hotel experience a plus!
- Experience with hotel operation systems
Responsibilities
- All aspects of Guest Relations including the check-in/out process
- Handling all inquiries
- Making or modifying reservations
- Recommendations for things to do and places to eat plus anything else that can improve the guests stay
- Occasionally clean or assist other departments as needed
- Ensure a pleasant and comfortable experience for our guests during their stay
- Provide a welcoming environment at all times
- Courteous phone etiquette
- Handle cash and credit cards accurately
- Demonstrate teamwork
- Protect guest information and ensure privacy
- Attempt to resolve complaints immediately and take ownership of situations
- Complete all Brand and Company Training in a timely manner
- Strive to achieve 100% guest satisfaction
Benefits
- Employer Matching 401K Retirement Plan
- Medical Insurance
- Dental Insurance
- Vision Insurance
- FREE life insurance
- Vacation Pay
- Holiday Pay
- Management training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
