Front Desk Associate

Planet Fitness•Toms River, NJ

1d•Onsite

About The Position

At Planet Fitness, the mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs, joining the PF family means being part of a company based on an established culture and strong set of values. It involves being part of a supportive, engaging team that cares about bettering the health and wellbeing of the community, where everyone feels like they belong. Team members are expected to have fun at work while creating member experiences that consistently exceed expectations and be proud of the brand. All Planet Fitness Team Members share a passion for the brand and a desire to make members feel welcome in the Judgement Free Zone®. Ideal candidates for the Front Desk Associate role exhibit a positive and upbeat attitude, a passion for delivering consistent and exceptional experiences to members, guests, and fellow team members, and pride themselves on being punctual, reliable, and dependable. They handle interactions with diplomacy, show genuine motivation for helping others, act with integrity, show respect, exhibit strong communication skills, and have an ability to listen and empathize. They inspire and motivate others and are quick learners, able to apply online and hands-on training. As a Front Desk Associate, the primary responsibility is to provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Requirements

Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Moving self in different positions, including bending and twisting, to accomplish tasks.
Every team member is responsible for contributing to a safe and healthy workplace.
Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Nice To Haves

6-12 months of experience in a customer service environment is preferred

Responsibilities

Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).