Front Desk Associate

True Massage & Bodywork • Tallahassee, FL

22d • Onsite

About The Position

At True Massage & Bodywork, we provide exceptional pre- and post-operative care and non-invasive wellness services to individuals recovering from cosmetic surgery. Specializing in lymphatic drainage and body sculpting, our mission is to enhance the healing process and support our clients in their journey to feeling their best. We take pride in educating and empowering our clients on how to care for their bodies post-surgery and offer services that prioritize their overall wellness. Our other services include: Lymphatic Facials, Guasha, skincare, body cavitation, laser lipolysis, massage, radiofrequency, microneedling, post op care, and more.

Requirements

• Sales experience required
• Strong organizational skills and ability to multitask.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle day-to-day operations efficiently.
• Detail-oriented and proactive in solving problems.
• Passionate about wellness, customer service, and helping people feel their best.

Nice To Haves

• Commission-based sales experience a plus.
• Experience with scheduling softwares is a plus.
• Social media skills and management experience is a plus.
• Project management or light admin experience preferred.

Responsibilities

• Greet and welcome clients, ensuring a warm and professional environment.
• Answer phone calls, schedule appointments, confirm bookings, and manage lead inquiries.
• Provide clients with detailed information on services, products, and packages.
• Educate clients on the benefits of post-op treatments.
• Upsell spa services, packages, and memberships.
• Handle product recommendations and receive commissions on products and packages sold.
• Maintain cleanliness of reception area and treatment rooms, assist in flipping treatment rooms between clients, restock supplies, and ensure a well-maintained environment.
• Handle day-to-day admin tasks such as filing, inventory management, and restocking.
• Follow and update standard operating procedures (SOPs).
• Create and post content for social media platforms, helping to promote our services and engage with potential clients online.
• Make outbound calls to follow up on leads and ensure excellent customer follow-up.
• Assist with light project management tasks such as organizing meetings, photoshoots, or the rollout of new services.
• Monitor and restock products and spa supplies, ensuring everything is well-stocked and accounted for.

Benefits

• Competitive hourly wage with commission on product sales, packages, and memberships.
• Opportunity for growth into a full-time position.
• Hands-on experience in a growing spa environment.
• Employee discounts on services and products.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed