Front Desk Associates, Bethesda

Equinox•Bethesda, MD

16h•Onsite

About The Position

Equinox is seeking energetic, creative, and enthusiastic Front Desk Associates to join their team. This role is ideal for candidates aiming to make a significant impact within a growing and dynamic organization. Equinox positions itself as a luxury health, wellness, and hospitality brand, emphasizing high standards, quality, and a unique, elevated environment. The company culture values diversity, belonging, and ownership, fostering an entrepreneurial mindset where employees have real responsibility and impact. Growth is achieved through action and hands-on learning, offering long-term pathways for those who want to do meaningful work in an environment that expects and delivers more.

Requirements

Minimum of 1 year in customer service or related experience
High school diploma/GED required or equivalent work experience
Reliable, professional, computer literate, energetic, and friendly
Must be friendly, vibrant, and outgoing
Must be able to effectively communicate in person, via email, and via phone
Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Nice To Haves

Preferably interested in health, fitness, and/or sports

Responsibilities

Professionally greet members and guests
Scan membership ID’s upon members entrance
Answer phones professionally
Respond to member questions, concerns and discrepancies
Update members’ accounts if needed
Maintain an orderly and clean work area
Ability to work opening/closing/mid-day shifts
Ability to tour members
Provide the highest level of customer service to members, prospective members, and guests
Aid other departments with other related tasks