Front Desk Associate, Mint Valley Tennis Center

United States Tennis Association-Pacific Northwest Section•Longview, WA

7d•Onsite

About The Position

The USTA PNW is looking for a Front Desk Staff member to help drive their mission on and off the court. This position reports to the Facility Operations Coordinator or Specialist. The United States Tennis Association Pacific Northwest (USTA PNW) is a 501(c)3 non-profit organization working to promote and develop the growth of tennis by providing access for all. As one of the 17 sections of the USTA, the national governing body of the sport of tennis, USTA PNW serves over 25,000 individual adult and junior members, 200+ tennis facilities, and provides low-cost RecTennis after school and summer programs to 40,000 participants. USTA/PNW has cultivated over 300 community partnerships including schools, public parks, recreation and shared spaces across four states. USTA PNW was recognized as one of the 2024 and 2025 Top Workplaces by The Oregonian! This award is a testament to our incredible staff and the collaborative, dedicated, and trusting environment we've built together. To expand accessible play opportunities and to continue to ensure cost is not a barrier to entry, USTA PNW also manages and operates indoor tennis facilities: Vancouver Tennis Center, Mint Valley Tennis Center, and Galbraith Tennis Center; which provide an industry-best experience and give back to the surrounding community all at an affordable cost. All USTA PNW facilities are located in Washington State.

Requirements

Dependability, communication skills, and an excellent work ethic.
Ability to accept guidance and supervision.
Must have a friendly, outgoing personality and enjoy social interaction.
Must have the ability to pass a background check.
Ability to make quick decisions that best serve facility members and guests.
Ability to learn and use registration software and other related computer functions.
Customer service interaction experience with members, guests, and employees in person and on the phone.
Demonstrated ability to effectively build relationships with staff and customers.
Work independently and collaboratively to accomplish responsibilities, goals and projects.
Provide excellent customer service to both internal and external customers, partners, vendors.
Excellent written and oral communication skills.
Must have the ability to continually pass a background check.
Must complete the USTA Safe Sport online education course. Eligibility to be SafePlay approved and remain SafePlay approved through tenure at USTA PNW.
Must complete all required Safety Trainings.
Must register within ADP Workforce Now (payroll platform) to ensure proper tax and payroll recording.
Authorization to work within the United States administered by a 3rd party vendor.
Must sign the USTA PNW Offer Letter, Employee Handbook, and all required policies and procedures upon hire and as needed.
Ability to fulfill the essential job functions as described with reasonable accommodations given.

Nice To Haves

Current CPR and First Aid certifications preferred.
Prefer experience regarding cash and credit transactions.
CPR and AED certified preferred.

Responsibilities

Provide excellent customer service to members, non-members and guests at all times.
Monitor traffic flow into and out of the facility.
Handle court reservations, and all P.O.S transactions.
Responsible and accountable for collecting payment for memberships, lessons, classes, programs and pro shop.
Answer phones and transfer calls to the appropriate department, taking accurate messages and disseminating necessary facility related information.
Ensure registration and check in and check out procedures are followed as members, non-members and guests arrive and depart.
Stock display areas as needed.
Conduct scheduled walk-throughs of key areas up to/and including restrooms, locker rooms and parking lot to ensure cleanliness and safety.
Clean up and report safety concerns as needed.
Complete opening and closing procedures as required.
Perform other reasonable related duties as assigned by immediate supervisor and other management as required.
Relay information (complaints, problems, accident reports, etc.) to the supervisor.
Other duties as assigned.