Front Desk Associate

Hotel Indigo Atlanta - Vinings Galleria • Atlanta, GA

3h • Onsite

About The Position

The Front Desk Associate is responsible for all aspects of Guest Relations, including the check-in/out process, handling inquiries, making or modifying reservations, and providing recommendations to enhance the guest experience. This role may also involve occasional cleaning or assisting other departments as needed. The ultimate goal is to ensure a pleasant and comfortable stay for guests. Aperture Hotels offers a dynamic work environment with opportunities for professional and personal growth, fostering a positive atmosphere where team members are respected and recognized.

Requirements

• Flexibility to work in shifts and report for scheduled shifts.
• Ability to work with little or no supervision while meeting high-performance standards.
• Excellent organization skills.
• Ability to follow instructions.
• High School Diploma or GED.
• Courteous phone etiquette.
• Computer literacy.
• Ability to effectively communicate with guests in a professional manner.
• An energetic and outgoing personality.
• Demonstrate teamwork.

Nice To Haves

• Work experience in Customer Service in the Hospitality Field.
• Experience with hotel operation systems.

Responsibilities

• Handle all aspects of Guest Relations including the check-in/out process.
• Handle all inquiries.
• Make or modify reservations.
• Provide recommendations for things to do and places to eat.
• Do anything else that can improve the guests stay.
• Occasionally clean or assist other departments as needed.
• Ensure a pleasant and comfortable experience for guests during their stay.
• Provide a welcoming environment at all times.
• Handle cash and credit cards accurately.
• Protect guest information and ensure privacy.
• Attempt to resolve complaints immediately and take ownership of situations.
• Complete all Brand and Company Training in a timely manner.
• Strive to achieve 100% guest satisfaction.

Benefits

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED