Front Desk Associate

OTO Development•Sunnyvale, CA

18d•Onsite

About The Position

We are pleased to announce a wonderful opportunity for a Front Desk Associate. This position involves assisting guests with check-in and check-out procedures, as well as throughout their entire stay. You will work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow. Handling all financial matters, including credit card and cash transactions, securely, accurately, and with the utmost integrity is crucial. The role requires anticipating guests’ needs and going out of your way to maximize the guest experience. You will also work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests.

Requirements

You love working with people and will go above and beyond for each guests’ needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Responsibilities

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
Anticipate guests’ needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests