Front Desk Associate

Xclusive Services•St. Louis, MO

8h•Onsite

About The Position

The Front Desk Associate is the first point of contact for guests, providing general assistance, demonstrating and explaining Xclusive’s employment application and background check process, distributing payroll and company information, ensuring the branch is up to date with all labor and regulatory requirements, and ensuring a positive experience for all interactions. The ideal candidate should have excellent communication skills (bi-lingual in English and Spanish), attention to detail, and a welcoming demeanor who works well independently. The Front Desk Associate reports to the District Manager as part of the National Service team.

Requirements

Bilingual English and Spanish
1+ years of experience in related field required or similar role
Proficient in Microsoft Office (365-PC), FedEx Online, and phone systems
Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s)
Adaptable to learn new software platforms and systems
Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship
High School diploma required
Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
Hold a valid drivers’ license and have reliable transportation to commute to job site(s)/location(s)
Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers

Nice To Haves

Experience in Adobe Suite, DocuSign, and Microsoft Dynamics CRM is a plus

Responsibilities

Greets all Team Members, customers, clients, and applicants with excellent customer service
Answers the phone in a professional and courteous manner
Listens and responds to voicemails several times a day
Handles the intake of applicants and conducts pre-screening process
Processes applications in accordance with all local, state and federal laws
Verify documents meet required compliance of all federal I-9 requirements
Processes criminal history check and communicates results to applicant
Provides inquiry support for both internal and external customers/Team Members
Supplies and inventories uniforms to management and/or Team Members, as needed
Coordinates assembly of new hire packets and forms
Manages accuracy of interoffice mail to corporate office
Verifies compliance of labor and regulatory posters/notices
Ensures the reception area, meeting room, and kitchen are presentable and organized
Ensures Team Members offered their paychecks weekly
Performs administrative payroll functions: check accuracy, adding required communications to check envelopes, releases checks to management, distribution, filing of payroll reports/records
Reviews all paycheck pick-up authorizations while adhering to the policies of the Company
Assist Team Members with lost, stolen, damaged, or expired checks
Manages deduction requirements for uniforms, meal vouchers. with timely submittal
Promotes Team Member recognition, as assigned by District/Regional Manager: printing gift cards, purchasing/arranging food, tracking/distributing prizes, etc.
Responsible for daily office housekeeping duties
Confidentially assists with monthly, quarterly, and annual audits (internal and external)
Lead recruiting efforts to drive applicants to the branch (community engagement, job fairs, mass transportation arrangements for hiring/out of branch application sprints, local advertising, referrals, references, etc.)
Place, train, and set expectations with external Team Members including background checks, compliant document reviews, and other new hire paperwork completed prior to working
Manage the reliability of all placements (external) for customer
Directly supports and contributes to the Company’s mission to make a positive impact in the lives of the individuals we serve, by modeling our company’s core values
Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies.
Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment
Other duties to be performed, as assigned