Front Desk Associate - Panama City Medical

Pancare of Florida Inc•Panama City, FL

14h•$0 - $17•Onsite

About The Position

PanCare of Florida is seeking a friendly and detail-oriented Front Desk Associate to be the first point of contact for patients, ensuring they feel welcomed and supported. This role is ideal for someone passionate about helping others, providing excellent patient care, and thriving in a fast-paced environment with strong organizational and communication skills.

Requirements

Strong verbal and written communication skills to effectively interact with patients, staff, and external entities.
Ability to answer phone calls, route inquiries, and communicate clearly across all levels of the organization.
Exceptional interpersonal skills to provide a positive experience for patients, manage patient inquiries, and handle sensitive situations with professionalism and empathy.
Ability to manage multiple tasks, such as scheduling appointments, maintaining patient records, and processing payments, while ensuring accuracy and efficiency.
Strong focus on accuracy when handling patient charts, verifying eligibility, processing authorizations, and managing financial transactions.
Ability to prioritize tasks in a fast-paced, dynamic environment, ensuring that all duties are completed in a timely manner.
Proficiency in using electronic health records (EHR) systems, scheduling software, fax machines, and other office equipment.
Knowledge of HIPAA and patient confidentiality standards to ensure sensitive patient information is handled and shared appropriately.
Ability to identify issues or inefficiencies and find solutions, whether in scheduling, patient interaction, or handling operational challenges.
Ability to work well with other clinic staff, administrative personnel, and medical teams to create a cohesive and effective work environment.
Ability to adjust to changing priorities, processes, and patient needs, ensuring continued smooth clinic operations.
Experience handling cash, checks, credit card transactions, and balancing day sheets accurately.
Ability to manage multiple responsibilities simultaneously while maintaining high standards of service and accuracy.
High School Diploma or GED.
A minimum of 6 months experience in a customer service position required.
Proven experience in a customer service or patient-facing role, demonstrating excellent communication skills and a professional demeanor.

Nice To Haves

Some college is preferred.
Previous experience in a healthcare administrative environment preferred.
Familiarity with billing and appointment scheduling tools is a plus.

Responsibilities

Communicate effectively with corporate management, administrative personnel, and medical staff across the health system.
Answer clinic phone calls and direct them to the appropriate department.
Schedule patient appointments in accordance with daily provider quotas, ensuring efficient appointment management.
Check in patients and notify the clinical staff of their arrival.
Collect fees for services rendered and assist in checking patients out.
File and organize patient charts in the Records Room, ensuring proper documentation and easy retrieval.
Confirm patient appointments for the following day as assigned.
Assist in processing and sending patient chart information to the appropriate entities, ensuring all required authorizations are obtained, documented, and filed.
Submit record requests to other entities with properly executed patient authorization forms, documenting actions and filing requests in the patient’s chart.
Assist in verifying patient eligibility for sliding scale fees, ensuring proper documentation.
Support patient billing tasks as assigned by the Clinic Manager and/or Medical Operations Director.
Balance the day sheet and manage cash, checks, and credit card receipts.
Keep an accurate daily postage log.
Assist in maintaining an efficient and smooth clinic front office, performing additional tasks as needed, as directed by the Clinic Manager or Director of Medical Operations.
Escalate complex scheduling, patient concerns, and unresolved issues to the Senior Front Desk Associate (Medical) or leadership per protocol.
Maintain regular and predictable attendance to support clinic operations.
Other duties as assigned.