Front Desk Associate - 55+ Community

Associa•Clayton, NC

6h•Onsite

About The Position

The Front Desk Associate serves as the first point of contact for residents, guests, vendors, and prospective residents within the community. This role provides exceptional customer service while creating a welcoming, professional, and resident-focused environment. The Front Desk Associate supports daily community operations by assisting residents with inquiries, coordinating communications, managing visitor access, and providing administrative support to the management team.

Requirements

Exceptional customer service and hospitality skills.
Strong interpersonal and communication skills.
Proficiency in Microsoft Office applications.
Strong organizational and time-management skills.
Attention to detail and accuracy.
Ability to handle sensitive situations professionally.
Ability to maintain confidentiality.
Professional appearance and demeanor.
High School Diploma or GED required.

Nice To Haves

Minimum one year of customer service, reception, hospitality, or administrative experience preferred.
Experience in residential communities, property management, senior living, or hospitality preferred.

Responsibilities

Welcome and assist residents, guests, vendors, and prospective residents.
Serve as a front desk contact for resident questions, concerns, and requests.
Answer, screen, and direct incoming telephone calls and emails.
Maintain resident records and community databases.
Assist residents with amenity reservations, event registrations, and community information.
Monitor visitor and vendor access procedures.
Receive and distribute mail, packages, and deliveries.
Support community events and activities.
Coordinate with management staff to address resident concerns.
Maintain front desk supplies and materials.
Perform document preparation, filing, scanning, and copying.
Maintain a clean and organized reception area.
Perform other duties as assigned.