Overnight Front Desk Associate - Beverly West (Full-Time)
About The Position
Action is seeking a full-time overnight Front Desk Associate to join the Concierge team at one of the Wilshire Corridor's premier luxury residential communities. This is an opportunity to join a close-knit team dedicated to delivering service comparable to that of the world's finest five-star hotels. Our residents expect discretion, professionalism, warmth, and excellence in every interaction. As a Luxury Residential Concierge, you will often be the first and last person residents and their guests encounter each day. Your professionalism, composure, and genuine hospitality will help define their experience.
Requirements
- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
- Minimum of a High School Diploma or equivalent.
- At least 6 months of customer service experience.
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Nice To Haves
- Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Benefits
- Comprehensive health benefits and paid time off package for qualifying employees
- Exclusive employee discounts through ADP Marketplace
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
- Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
