Front Desk Associate

OTO Development•Charlotte, NC

18d•Onsite

About The Position

We are looking for a reliable, flexible, and customer-focused Front Desk Associate to join our team. This position is responsible for assisting guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay. The associate will work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow. They will also handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity. The role involves anticipating guests’ needs and going out of your way to maximize the guest experience, and working collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests. This property is managed by OTO Development, an industry-leading hotel development and management company that owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Requirements

Strong customer service and communication skills
Professional appearance and attitude
Ability to work independently and as part of a team
Must be dependable, punctual, and willing to assist where needed
Ability to handle guest concerns and difficult situations professionally
You love working with people and will go above and beyond for each guests’ needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Nice To Haves

Knowledge of hotel operations and reservation systems is a plus

Responsibilities

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
Anticipate guests’ needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests