Front Desk Associate

HRMD/Texas Pain Physicians•Pearland, TX

8d•Onsite

About The Position

The Front Desk Associate will accommodate patients, answer phones, and identify areas of improvement to increase efficiency in the clinic and may perform Check-Out duties. This role operates in a professional medical clinic and office environment, working around medical devices and patient room equipment, as well as standard office equipment. The position requires access to confidential information and adherence to HIPAA privacy and confidentiality requirements.

Requirements

High school diploma or equivalent experience
Previous experience in customer service, front desk service, or other related fields
Exceptional customer service skills and professional phone manner
Working knowledge of medical terminology and practices
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Maintain professional demeanor
Exhibit strong team player skills and attitude
Good attendance is expected of all employees as a normal condition of work

Nice To Haves

Some filing may be required, which would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Responsibilities

Answer the phone in a timely manner and direct calls to the correct individual
Greet all patients, clients, and vendors
Respond to guest needs, requests, and complaints
Register and assign rooms to guests
Keep records of occupied rooms and guests
Check in patients, upload insurance card and photo ID
Verify insurance notes for updated benefits
Confirms current address and phone number with patient
Arrive patients in EMR
Maintain adequate copies of all paperwork for patients to fill out
Enter payments in EMR
Close daily batch and print reports
Maintain lobby clean at all times
Confirm phone and online reservations
Collect payment from departing guests
Communicate pertinent guest information to designated departments
Greet patients as they check-out and offer them friendly and prompt assistance while coordinating the patient's care
Collect coinsurances, deductibles, copays, and self pay balances that are owed at the time of check out (if not collected at check-in)
Review the provider's orders to determine the necessary treatment plan
Schedule follow up appointments and/or make arrangements for diagnostic testing if applicable for the patient
Orders any diagnostic testing and send outgoing orders
Accurately post payments and provide receipts to patients
Update the patient information in the EMR
Send "Thank you" letters to the referring and primary care doctors office when applicable
Reconcile individual daily receipts and money collected with the check-in associate
Batch credit card machine at the end of every day if needed
Fax dictations to all referring and primary care doctors for all new patients and established patients that have been cc'd to a specific doctor
Assist with E-Fax and importing documents
Complete all tasks within the timelines established by the practice
Lock the front door and turn off television at the end of the clinic day