Front Desk Associate

Atrium Hospitality•Lexington, KY

7d•Onsite

About The Position

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. This role oversees front desk operations and steps in as the go-to problem solver for guests and teammates alike. It involves handling guest check-ins and check-outs with accuracy, warmth, and charm, supporting and training new front desk team members, resolving guest issues quickly and professionally, and managing daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Requirements

Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
High school diploma or equivalent – Because communication, math, and common sense are key.
Tech savvy enough to use hotel systems with confidence.
Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Nice To Haves

Experience in hospitality or leadership

Responsibilities

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
Support and train new front desk team members.
Resolve guest issues quickly and professionally.
Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.