Front Desk Assoicate- Part Time Sat/Sun 2:30 PM-11PM

ROLAND PARK PLACE•Baltimore, MD

1d•Onsite

About The Position

Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families. RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living — all in a beautiful, landscaped, park-like setting with breathtaking city skyline views. We are not a nursing home or a typical retirement community. At our luxury, resort-like community, we are driven to provide our residents with the best hospitality the Baltimore Area has to offer, so our residents don’t have to leave home for an incredible restaurant experience. Come join us in pushing the envelope! The successful candidate will find great satisfaction in making people happy through hospitality, relationship building, and helping others develop their potential through strong, effective leadership.

Requirements

Ability to uphold our core values and follow policies and procedures.
Previous experience in hospitality, customer service, senior living, or healthcare settings preferred.
Strong interpersonal and communication skills.
Basic computer skills (typing, email, scheduling systems, resident management software, administrative tasks).
Must be able to take initiative to always find a way to say yes to both our residents and staff.
Able to handle difficult or emotional situations, shows respect and sensitivity for cultural differences, and adheres to residents’ bill of rights.
Able to work assigned schedules, have reliable transportation, and be on time for scheduled shifts.
Most importantly, have a positive attitude and be able to smile at all times.
Ability to stay calm during an emergency.
Empathy & respect for older adults.
HS Diploma/GED required
Ability to stand, walk, and move throughout the community for extended periods.
Ability to lift and carry 30 pounds as needed.
Ability to respond quickly in emergency situations

Nice To Haves

hospitality-related training preferred

Responsibilities

Performs daily building inspections and tours
Welcomes residents and visitors, and helps them to and from their vehicles
Monitor all life safety devices for Independent and RC residents
Fill out daily shift and incident reports. Send daily to designated people
Assists residents with packages when they enter the community
Delivers packages to the residents' apartments daily
Responsible for logging and delivering of resident packages
Sort and distribute inter-office mail
Assist residents by occasionally moving their vehicles to their assigned location
Provides requested assistance to residents in a courteous and helpful manner
Responds to Emergency Calls from residents and staff and direct to appropriate responders
Manages guest apartment reservations
Other duties as assigned

Benefits

Medical/dental/vision insurance effective 1st of the month following first 60 days
Company-paid life insurance/short-term disability/long-term disability
Legal plan
Identity Theft protection
Pet insurance
Group Critical Illness Insurance
Hospital Indemnity Insurance
12 Paid Sick days
2 weeks (80 hours) paid Vacation days
9 paid Holidays (including your birthday!)
403(b) retirement with a 4% company match after 90 days of employment
Free meals
Free area attraction tickets
Tuition reimbursement
Employee Hardship Fund
Employee assistant program
Free on-site parking
Discounted MTA passes
Free education/training classes
PayActiv (daily pay)
Hospitality On Call Pay