Front Desk Associate - Beverly West (Luxury HOA)

Action Property Management • Los Angeles, CA

7d • Onsite

About The Position

Action Property Management is seeking a full-time Front Desk Associate to join their Beverly West team in Westwood, Los Angeles. This role involves representing Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. The associate will be responsible for maintaining the appearance of the front desk area, lobby, and main elevators, monitoring lobby activity, maintaining access control, and providing concierge services. The position also includes completing a Daily Activity Report, answering and directing phone calls, receiving and distributing resident parcels, and addressing resident and guest concerns. A strong understanding of the association's governing documents is also required.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.
• Highschool Diploma/GED or equivalent.

Nice To Haves

• Hospitality, luxury retail, or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired.
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete Daily Activity Report
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Benefits

• medical
• dental
• vision
• pet insurance
• 401(k) with company match
• life and disability support for qualifying team members
• generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED