Front Desk Part-Time Associate

PLANET FITNESS • Fort Myers, FL

3d

About The Position

The Front Desk Associate is the first point of contact for Planet Fitness members and guests. The role provides exceptional customer service and helps maintain a clean, welcoming, and organized club environment. The associate supports smooth daily operations and ensures club areas, including locker rooms and bathrooms, are clean and well-presented.

Requirements

• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with questions about membership options, policies, and gym services, help with equipment usage, and direct members to appropriate resources.
• Check in members, keep the front desk organized, and handle membership transactions such as billing and renewals.
• Keep the front desk and surrounding areas tidy, and ensure locker rooms and bathrooms are clean, stocked, and well-presented throughout the day.
• Educate prospective members about Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Collaborate with team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED