Front Desk Associate

Planet Fitness•Ronkonkoma, NY

5h•Onsite

About The Position

At Planet Fitness, the mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. The company is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs. Joining the PF family means being part of a company based on an established culture and strong values, and being part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It involves having fun at work while creating member experiences that consistently exceed expectations and being part of a brand to be proud of. All Team Members at Planet Fitness share a passion for the brand and a desire to make members feel welcome in the Judgement Free Zone®. Characteristics for a Front Desk Associate include exhibiting a positive and upbeat attitude, a passion for delivering consistent and exceptional experiences to members, guests, and fellow PF team members, and pride in work while being punctual, reliable, and dependable. They should handle all interactions with diplomacy, exhibit genuine motivation for helping others, act with integrity, show respect, exhibit strong communication skills, listen and empathize, inspire and motivate others, and be a quick study with the ability to apply learned information. As a Front Desk Associate, the role is responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Requirements

Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Exhibit a positive and upbeat attitude
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members
Pride yourself on your work while being punctual, reliable, and dependable
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others
Act with integrity and show respect to everyone around you
Exhibit strong communication skills and have an ability to listen and empathize
Inspire and motivate others to achieve their goals
Are a quick study with the ability to apply what you have learned during online and hands-on training

Nice To Haves

6-12 months of experience in a customer service environment is preferred

Responsibilities

Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Resolve member concerns and escalate to a Manager as needed.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)