Front Desk Associate

OTO Development•Nashville, TN

18d•$18 - $19•Onsite

About The Position

We are pleased to announce a wonderful opportunity for a Front Desk Associate. This position involves assisting guests with check-in and check-out procedures, managing reservations, handling financial transactions, and ensuring a positive guest experience. The role requires working proficiently with the hotel's electronic reservation system and other computer programs. A key aspect of the job is anticipating guest needs and collaborating with team members to create a hospitable and customer-focused environment. This property is managed by OTO Development, an industry-leading hotel development and management company known for its upscale hotels and numerous accolades.

Requirements

You love working with people and will go above and beyond for each guests’ needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Responsibilities

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
Anticipate guests’ needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests