Front Desk Associate

Miracle-Ear•Norton, OH

6d•Hybrid

About The Position

We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Requirements

Minimum of a high school diploma / an associate’s degree or equivalent
Administrative, front office, or patient care coordinator background
Experience in a direct customer support role
Comfortable handling inbound and outbound calling
Appointment scheduling and quality phone etiquette
Sales-minded and takes initiative
Adaptable and detail oriented, with an outgoing, positive demeanor
Computer literacy, ability to accurately document and file records
Ability to travel between clinic locations in Canton, OH and Norton, OH

Responsibilities

Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
Scheduling, screening, and confirming new appointments through inbound and outbound calling.
Provide customer resolution to any concerns or questions.
Communicate all relevant customer information to the Hearing Care Professional
Collect and record customer payments.
Maintain the customer database by updating office records.
Inform the customer about hearing care accessory options.
Handle walk-ins and after-care for existing customers.
Help run office promotions by participating in any marketing and social media initiatives.
Support hearing aid maintenance, cleaning and repairs.