Front Desk Associate
Atrium Hospitality•Richardson, TX
•Onsite
About The Position
The Front Desk Associate role at the Richardson Renaissance hotel is a full-time position focused on overseeing front desk operations and providing exceptional guest experiences. The role involves handling guest check-ins and check-outs, problem-solving for guests and teammates, supporting and training new team members, and managing daily front desk tasks. The position emphasizes teamwork, service excellence, and a positive impact on guests and colleagues.
Requirements
- Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
- High school diploma or equivalent – Because communication, math, and common sense are key.
- Tech savvy enough to use hotel systems with confidence.
- Able to lift 50 lbs and stay on your feet.
Nice To Haves
- Experience in hospitality or leadership (preferred)
Responsibilities
- Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
- Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- Exclusive Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on your favorite brands and services
- Atrium’s community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
