Front Desk Associate (Contractor)

Playbook • Boston, MA

1d • Onsite

About The Position

Your mission as a Front Desk Associate is to serve as the face of the Summer Street Squash Club, creating a welcoming and seamless experience for every member and guest who walks through the door. You'll play a key role in delivering exceptional hospitality, supporting day-to-day club operations, and providing on-call event support to help ensure programs, round robins, tournaments, and special events run smoothly.

Requirements

• High school diploma or equivalent required.
• 1+ years of experience in customer service, hospitality, retail, front desk, or another client-facing role required.
• Availability to work evenings, weekends, and other scheduled shifts based on business needs.
• Ability to lift and carry up to 25 pounds and perform the physical demands of the role.
• Must be legally authorized to work in the United States.

Nice To Haves

• Experience in a fitness club, sports facility, recreation center, private club, or hospitality environment preferred.
• Familiarity with membership management systems and/or scheduling software strongly preferred.
• Demonstrated ability to resolve member concerns professionally and independently.

Responsibilities

• Provide Exceptional Member Service: Greet members, guests, and prospective members in a friendly, professional manner. Create a welcoming environment and ensure a positive first impression.
• Manage Front Desk Operations: Answer phones, respond to emails, and assist with general inquiries. Check members and guests in and maintain accurate attendance records.
• Support Club Scheduling: Book and modify court reservations, lessons, clinics, and programs. Assist members with registrations and scheduling questions.
• Process Payments and Transactions: Handle membership payments, retail purchases, guest fees, and other transactions accurately.
• Maintain a Clean and Organized Reception Area: Keep the front desk, lobby, and common areas neat, organized, and presentable. Ensure informational materials are stocked and up to date.
• Communicate with Members and Staff: Relay important information to coaches, management, and members. Assist with member communications regarding programs, events, and club updates.
• Support Club Events and Daily Operations: Assist with tournaments, special events, and administrative tasks. Help ensure smooth day-to-day operations by collaborating with the club team.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED