MRAC Front Desk Associate

City of Moab•Moab, UT

1d•Onsite

About The Position

Performs a variety of clerical, secretarial and reception duties including, but not limited to, customer relations, membership registration, cashiering, retail sales, providing information, answering phones, filing, requisitioning supplies, etc. The Front Desk Associate works under the direction of the Front Desk Manager and the Parks, Recreation & Trails Director. The role requires demonstrating an understanding of the mission and core values of the facility while accomplishing performance goals established with the Sports & Aquatic Director.

Requirements

High School diploma or equivalent
One (1) year of clerical, administrative and/or customer service experience.
Excellent customer service and interpersonal skills.
Friendly, outgoing, and enthusiastic.
Ability to perform multiple tasks effectively and efficiently at once.
Detail-oriented and organized.
Proficient in Microsoft Office applications.
Knowledge of basic office machinery and telephone systems required.
Must possess basic math and money handling skills.
Retail and cashier experience.
Ability to establish and maintain a good working relationship with other employees and the public, work irregular hours, perform a variety of tasks simultaneously or in rapid succession, maintain an upbeat and motivational demeanor.
Must hold a valid Utah Driver’s License
Willing to obtain CPR Certification
Pass a pre-employment drug test and background check.

Responsibilities

Greet the public
Provide information related to services, programs, and general policies and procedures.
Provide patrons with requested forms, publications, and other informational materials.
Direct patrons to requested locations for classes, etc.
Listen to public comments, complaints, or questions.
Respond to questions and concerns by referring individuals to appropriate personnel for assistance.
Convey information effectively to the community.
Accept payment from clients for facility use or other sales.
Register clients for a variety of programs and memberships
Operate computer as needed to perform membership and program registration and secretarial duties.
Manage facility memberships and registration records for retrieval and filing.
Operate office and telephone equipment
Receive, respond to, and direct incoming telephone calls.
Query callers to identify needed assistance, determine appropriate department or office, and direct calls accordingly.
Deliver messages to personnel in a timely manner.
Monitor office equipment/computer system to detect problems and notify supervisor of potential problems or needed repairs.
Keep the front desk area clean and tidy
Keep track of office supply inventory and order supplies when necessary.
Open and/or close the facility as needed.
Notify staff of appointment arrivals.
Assist with emergency action plan.
Ensure knowledge of programming and processes through effective communication skills.
Perform other duties as assigned.