Front Desk Associate/Receptonist

Twin Lakes Veterinary Hospital•Federal Way, WA

11d•Onsite

About The Position

Twin Lakes Veterinary Hospital is a family-owned, full service veterinary practice established in the Federal Way community for over 50 years. We are looking to add a skilled receptionist to our team. Our practice recently completed a total renovation creating a beautiful, state-of-the-art facility ready to continue providing our loyal community with exceptional care. As a family-owned practice, every member of our staff is treated like family. We work as a cohesive group to provide the highest standard of care to our patients and their families. Our support staff is the foundation to our busy practice and it starts with our front office team. Candidates must have a passion for veterinary medicine to be able to provide an outstanding patient/client experience. Excellent communication with clients and staff is essential as well as the ability to prioritize and multi-task. Computer and phone skills are required.

Requirements

At least ONE YEAR experience in Vet hospital REQUIRED
Excellent customer service skills
Effective communication with clients and coworkers
Proficient in prioritizing and multi-tasking in busy environment
Excellent computer and phone skills
Experience with Microsoft Office, electronic medical record software, and other technology
Reliable transportation

Nice To Haves

Passion for veterinary medicine

Responsibilities

Greet owners as they arrive
Check-in patients for their appointments
Collect and confirm pet and owner information
Use of multi-line phone, text, e-mail system
Schedule, confirm, and cancel appointments
Review charges and process payments
Receive and relay communication with clients verbally and in electronic medical records
Other administrative duties, as assigned