Front Desk Optometrist�s Tech FT Bend, OR #172

Eyemart Express•Bend, OR

7d•Onsite

About The Position

Eyemart Express is a leading optical retailer with over 245 stores nationwide, founded 30 years ago with the mission to deliver everything a patient needs for their vision care. We are known for promptly delivering quality eyewear at great prices, fostering strong relationships with optometrists and local communities. Our unique model includes local labs in stores, eye exams, and same-day delivery on glasses, ensuring customers never miss a moment. We are seeking a Full Time Front Desk Associate, also known as an Optometrist Technician or Optical Technician, to join our team. This role primarily involves assisting the store Doctor, servicing customers in the Doctor's office, aiding with exam services, and facilitating contact lens purchases. The position requires maintaining company standards while performing various tasks related to customer service, sales, and administrative duties.

Requirements

High School Diploma or GED.
Experience working in retail, customer service, or sales.
We are willing to train.

Nice To Haves

Experience working in the optical industry is preferred but not required.

Responsibilities

Provide exceptional customer service to all patients.
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Compute and process payment transactions/refunds using the in-house Point of Sale system.
Perform other administrative tasks as assigned.
Process insurance claims efficiently.
Maintain up-to-date knowledge of products.
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Input customer information into the computer system accurately.
Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Sign-in patients.
Call and clearly document any insurance eligibility information before any services are provided.
Make and maintain patients’ charts per local Doctor specifications.
File patient charts daily.
Perform a thorough �pre-test� as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc.
Follow the local pathogen control policy as set by the local Doctor.
Order and receive contact lenses.
Call customers daily for pick-up, job status, and any special order or production delays.
Deliver contact lenses to patients.
Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.