Front Desk Optometrist�s Tech FT Rochester, NY #176

Eyemart Express•Rochester, NY

8h•Onsite

About The Position

Eyemart Express, a leading optical retailer with over 245 stores nationwide, is seeking a Full Time Front Desk Associate, also known as an Optometrist Technician or Optical Technician. This role involves assisting the store Doctor with patient services, including eye exams and contact lens purchases. The position offers competitive earning potential with a base pay of $15-$18 per hour plus incentives. Join a company dedicated to improving lives by helping people see better, offering same-day delivery on glasses and local labs in stores.

Requirements

High School Diploma or GED.
Experience working in retail, customer service, or sales.
We are willing to train.

Nice To Haves

Experience working in the optical industry is preferred but not required.

Responsibilities

Service all customers who enter the Doctor's office and assist them with the delivery of exam services as well as the purchase of contact lenses.
Maintain company standards while answering the telephone, greeting patients, performing the "pre-test", selling contact lenses, communicating Eyemart's specials and everyday low prices, meeting sales goals, data entry into the computer, following A/R procedures, performing I & R (insertion and removal) training, ordering and dispensing contact lenses, troubleshooting customer complaints, filing, and reporting as necessary.
Perform any related work as directed by a Manager or Doctor.
Provide exceptional customer service to all patients.
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
Compute and process payment transactions/refunds using the in-house Point of Sale system.
Perform other administrative tasks as assigned.
Process insurance claims efficiently.
Maintain up-to-date knowledge of products.
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Input customer information into the computer system accurately.
Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
Sign-in patients.
Call and clearly document any insurance eligibility information before any services are provided.
Make and maintain patients' charts per local Doctor specifications.
File patient charts daily.
Perform a thorough "pre-test" as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc.
Follow the local pathogen control policy as set by the local Doctor.
Order and receive contact lenses.
Call customers daily for pick-up, job status, and any special order or production delays.
Deliver contact lenses to patients.
Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.