Front Desk Optometrist�s Tech FT Coralville, IA #218

Eyemart Express • Coralville, IA

9d • Onsite

About The Position

Eyemart Express is a leading optical retailer with over 245 stores nationwide, founded 30 years ago by Dr. Barnes. We are known for promptly delivering quality eyewear at great prices and maintaining strong relationships with optometrists and local communities. Our unique model includes local labs in stores, eye exams, and same-day delivery on glasses, ensuring customers never miss a moment. We are seeking individuals to join our team and help improve lives by helping people see better. The Dr's Tech, also known as an Optometrist Technician or Optical Technician, will primarily assist the store Doctor. This role involves servicing customers in the Doctor's office, assisting with exam services, and facilitating contact lens purchases. The position requires maintaining company standards while performing various tasks including answering the telephone, greeting patients, performing pre-tests, selling contact lenses, communicating promotions, meeting sales goals, data entry, following A/R procedures, performing I&R training, ordering and dispensing contact lenses, troubleshooting customer complaints, and filing reports. The Dr’s Tech is also responsible for performing related work as directed by a Manager or Doctor.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Perform other administrative tasks as assigned.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Input customer information into the computer system accurately.
• Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Sign-in patients.
• Call and clearly document any insurance eligibility information before any services are provided.
• Make and maintain patients’ charts per local Doctor specifications.
• File patient charts daily.
• Perform a thorough ‘pre-test’ as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc.
• Follow the local pathogen control policy as set by the local Doctor.
• Order and receive contact lenses.
• Call customers daily for pick-up, job status, and any special order or production delays.
• Deliver contact lenses to patients.
• Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Matching 401k
• Short-Term and Long-Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements and opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees