Front Desk Assistant / Medical Records
About The Position
The Front Desk Assistant is responsible for performing check-in procedures, greeting patients in a timely and friendly manner, and maintaining current demographic and insurance information in the computer and in patient charts. This role involves creating new patient charts, performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed. The assistant will inform patients of the cost of care, with a primary focus on servicing patients in the lobby, providing backup for phones, and supporting other front office personnel. A key responsibility includes processing, tracking, and coordinating medical records requests, ensuring timely completion and compliance with HIPAA and confidentiality requirements.
Requirements
- High School Diploma, with 1-2 years experience in healthcare background
- Knowledge of clinic policies and procedures
- Knowledge of computer systems, programs
- Knowledge of medical terminology
- Must be able to multi – task
- Must be able to express compassion and kindness to patients calling and being seen in the office
- Must maintain a professional and upbeat attitude
- Skill in written and verbal communication and customer relations
- Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
- Requires sitting and standing associated with a normal office environment
- Normal busy office environment with much patient contact
Responsibilities
- Performing check-in procedures
- Greeting patients in a timely and friendly manner
- Maintaining current demographic and insurance information in computer and in the chart
- Create new patient charts
- Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
- Inform patients of cost of care being given
- Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
- Processing, tracking, and coordinating medical records requests, ensuring timely completion and compliance with HIPAA and confidentiality requirements
Benefits
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
