Front Desk Assistant

Boys & Girls Clubs of Greater Oxnard and Port Hueneme•Port Hueneme, CA

1d•$20 - $21

About The Position

PRIMARY FUNCTION: The front desk operator is responsible for maintaining the front desk, providing quality customer service and ensuring the safety of Club members. Must be cooperative, friendly and able to create a harmonious environment. KEY ROLES (Essential Job Responsibilities): 1. Operate and manage the Clubhouse front desk Maintain the safety, security and appearance of the front desk Greet, monitor and track all visitors Supervise all equipment checkout and return Answer all phone calls Communicate and disperse information about upcoming events and activities to members and the public Maintain supplies for facility and front desk Recognize volunteers for their assistance daily 2. Maintain all membership and tracking systems of the Club Work with unit directors to track membership for grant requirements Track program and membership data for reports as needed for program support Maintain all Club documents and filing system Be responsible for membership cards Be responsible for following the proper protocols and procedures when taking payments and handling all currency 3. Supervision: Assist with the implementation and enforcement of safety policies/procedures regarding participant safety, risk management, and building security. Assist with the up-keep of Club maintenance and appearance. Handle minor youth conflict as it occurs in programs. 4. Other Duties: Abide by Club's policies, procedures, and federal and state laws Attend board, staff and committee meetings, and other Club events Wear uniform while working at or attending Club functions RELATIONSHIPS: Internal: Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/ instructions; instruct; and advise/counsel. External: Maintains contact with external community groups, schools, members' parents and others to assist in resolving problems.

Requirements

High school diploma / GED or currently enrolled in school with work permit (if minor)
Experience in working with children
Knowledge of youth development
Ability to motivate youth and manage behavior problems
Ability to deal with the general public
Ability to implement quality programs for youth
Ability to organize and supervise members in a safe environment
Mandatory CPR and First Aid Certifications (can obtain through Club)
Valid State Drivers License (recommended)
A majority of time will be spent sitting or standing.
Moderate lifting will be required from time to time.

Responsibilities

Operate and manage the Clubhouse front desk
Maintain the safety, security and appearance of the front desk
Greet, monitor and track all visitors
Supervise all equipment checkout and return
Answer all phone calls
Communicate and disperse information about upcoming events and activities to members and the public
Maintain supplies for facility and front desk
Recognize volunteers for their assistance daily
Work with unit directors to track membership for grant requirements
Track program and membership data for reports as needed for program support
Maintain all Club documents and filing system
Be responsible for membership cards
Be responsible for following the proper protocols and procedures when taking payments and handling all currency
Assist with the implementation and enforcement of safety policies/procedures regarding participant safety, risk management, and building security.
Assist with the up-keep of Club maintenance and appearance.
Handle minor youth conflict as it occurs in programs.
Abide by Club's policies, procedures, and federal and state laws
Attend board, staff and committee meetings, and other Club events
Wear uniform while working at or attending Club functions