Front Desk Assistant

Integrated Pain Management Medical Group, Inc.•Salinas, CA

13h•$21 - $23•Onsite

About The Position

The Front Desk Medical Assistant serves as the focal point for the appointment system, registration, and ensures patients can access the services of Boomerang Healthcare. Responsible screening incoming appointment calls and will determine how to best respond to caller's needs.

Requirements

High school diploma or equivalent.
Completion of a Medical Assistant course from an accredited/recognized school.
Excellent customer service skills.
Knowledge of basic medical terminology and experience working in a medical office scheduling and answering calls.
Strong organizational, administrative, multi-tasking, prioritization, and problem-solving skills.
Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change.
Ability to effectively present information to others, including other employees, community partners and vendors.
Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
Work in a team-oriented environment with a number of professionals with different work styles and support needs.
Excellent interpersonal, verbal, and written skills.

Nice To Haves

Bi-lingual - Spanish/English preferred

Responsibilities

Answers clinic phones and directs calls appropriately, monitors the queue to ensure calls are answered timely and appropriately.
Schedules / reschedules appointments for patients according to patient's preference and written protocols.
Answers questions and registers new patients as appropriate.
May assist with patient reception and client intake.
Performs computer data entry in registration, scheduling and other programs as assigned.
Performs other duties as assigned by the Clinic Supervisor.
Assumes other responsibilities as appropriate to the position and organizational needs.