Front Desk Assistant
About The Position
The Library & Cultural Services Department is looking for a Front Desk Assistant. This role requires a friendly and customer service-oriented individual to perform receptionist duties and a variety of clerical and administrative support for the operation of the Bicentennial Art Center. Hours for this position are some weeknights from 5:00 PM to 8:00 PM and alternating Saturdays from 9:00 AM to 4:00 PM. Occasional daytime hours during the week may also be required. This is classified as a VHNE (Variable Hour Non-Benefited Employee), where the position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.
Requirements
- An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
- Education: High School Diploma or GED.
- Experience: At least 1 year of clerical training/experience, including telephone and customer service experience.
- Knowledge: Knowledge of basic accounting
- Working knowledge of Microsoft Word and Excel
- Skills: Basic math skills and cash handling experience.
- Skill in the use of windows-based programs.
- Skill in the use of Microsoft Office Suite, SharePoint, and OneDrive.
- Strong customer service skills.
- Abilities: Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials.
- Communicate effectively both orally and in writing.
- Ability to work a varied schedule that includes days, nights, weekends, and possibly holidays.
- Ability to work alone.
- Ability to use general office equipment and personal computers and related software applications.
Nice To Haves
- Working knowledge of Active Net is helpful but not required.
Responsibilities
- Answers and directs questions, inquiries, and concerns of visitors by telephone and in person.
- Records attendance and visitor statistics.
- Gathers information for various reports.
- Registers customers in classes using City registration and Point of Sale (POS) system.
- Processes payments and handles daily reconciliation of revenue.
- Maintains security of facility upon opening and closing.
- Conducts sales for Bicentennial Art Center using City POS system.
- Operates a variety of office equipment.
- Check in and out students for open hours.
- Performs other duties as assigned.
Benefits
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- Internal educational programs to assist with career advancement
- On-site fitness center and overall employee well-being programs
- Diverse community
- Light rail station minutes away
- Rich benefits package with low employee costs
- Generous paid-time-off program (Vacation, Sick and Personal leaves)
- Retirement pension plan
- Rewarding public sector work impacting a large and diverse community
- Growing city and employee population
- Expansive perk benefits such as free Recreation Center Membership, wellness programs, tuition assistance, career advancement, performance bonus programs, etc.
- On-site fitness center and wellness programs
- Remote work opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
