Front Desk and Sales Associate- Must have weekend availability

MNT Studio - East Bay•Lafayette, CA

2d•Onsite

About The Position

MNTSTUDIO is seeking a Front Desk Associate to join their team. This role is the first point of contact for clients, responsible for creating a positive and welcoming atmosphere. The position involves supporting daily operations, managing client relationships, and driving membership growth. Responsibilities include lead management, sales, and promotional activities. This role offers opportunities for growth within a community-focused environment and experience in the health and wellness industry.

Requirements

Must have weekend availability
Passion for sales, wellness, and building meaningful relationships

Responsibilities

Open/Close the Studio: Ensure the studio is ready for classes and clients, including setting up and closing down at the end of the day.
Client Check-In: Greet clients with a warm, welcoming demeanor and check them in for their sessions.
Client Inquiries: Address questions and concerns in-person, over the phone, and via email. Provide information on classes, services, memberships, and retail offerings.
Customer Service: Deliver exceptional customer service that reflects the brand values of MNTSTUDIO. Assist clients with scheduling, membership support, and any other studio-related needs.
Childcare Support: Care for children in the studio’s childcare area when needed, ensuring a safe and enjoyable environment for both parents and kids.
Lead Management: Respond to inbound leads and help convert potential clients into members through phone, email, text, and in-person conversations.
Membership Sales: Actively promote MNTSTUDIO memberships and retail products. Assist with membership sign-ups and renewals, and educate clients on the benefits of joining the studio.
Special Events & Promotions: Support the management team with studio events, promotions, and other initiatives to drive new business and enhance client experience.
Studio Maintenance: Keep the studio space tidy and organized, ensuring all equipment and amenities are in top condition.
Inventory Management: Take inventory and restock retail when needed.
Collaboration: Work closely with the rest of the team to ensure seamless operations, contribute ideas for improving the studio environment, and maintain a positive, energetic atmosphere.