Front Desk and Sales Associate- Must have weekend availability (INNER RICHMOND)

MNT Wellness Co.•San Francisco, CA

14h•Onsite

About The Position

MNTSTUDIO is seeking a Front Desk Associate to join their team. This role is the first point of contact for clients, responsible for creating a positive and welcoming atmosphere. The position involves supporting daily operations, managing client relationships, and driving membership growth. Responsibilities include client check-ins, handling inquiries, lead management, sales, and promotional activities. This role offers growth opportunities within a community-focused environment and experience in the health and wellness industry.

Requirements

Must have weekend availability

Nice To Haves

Passion for learning, problem-solving, and creating positive change
Bias Towards Action: Move with purpose, embrace challenges, and take action.
Focus on Solutions: Approach every situation with a problem-solving mindset.
Elevate and Inspire: Be a fountain of positivity and energy, not a drain.
Always Be Learning: Embrace growth, seek improvement, and stay open to new possibilities.
Community First: Grow the community, cultivate connection, and be inclusive—together, we’re stronger

Responsibilities

Open/Close the Studio: Ensure the studio is ready for classes and clients, including setting up and closing down at the end of the day.
Client Check-In: Greet clients with a warm, welcoming demeanor and check them in for their sessions.
Client Inquiries: Address questions and concerns in-person, over the phone, and via email. Provide information on classes, services, memberships, and retail offerings.
Customer Service: Deliver exceptional customer service that reflects the brand values of MNTSTUDIO. Assist clients with scheduling, membership support, and any other studio-related needs.
Childcare Support: Care for children in the studio’s childcare area when needed, ensuring a safe and enjoyable environment for both parents and kids.
Lead Management: Respond to inbound leads and help convert potential clients into members through phone, email, text, and in-person conversations.
Membership Sales: Actively promote MNTSTUDIO memberships and retail products. Assist with membership sign-ups and renewals, and educate clients on the benefits of joining the studio.
Special Events & Promotions: Support the management team with studio events, promotions, and other initiatives to drive new business and enhance client experience.
Studio Maintenance: Keep the studio space tidy and organized, ensuring all equipment and amenities are in top condition.
Inventory Management: Take inventory and restock retail when needed.
Collaboration: Work closely with the rest of the team to ensure seamless operations, contribute ideas for improving the studio environment, and maintain a positive, energetic atmosphere.