Bode Front Desk Agent

TMC Hospitality•Nashville, TN

14h•$19 - $20•Onsite

About The Position

Bode is seeking a Front Desk Agent to welcome guests and set the tone for their stay with warmth and personality. This role involves acting as a Nashville insider, recommending local attractions, and managing guest services. The agent will handle arrivals, departures, reservations, and guest communication with care and accuracy, while also fulfilling concierge-style requests. A key aspect of the role is anticipating guest needs and creating personalized moments. The Front Desk Agent will coordinate with various hotel departments to ensure smooth operations and resolve guest issues with confidence. Maintaining a welcoming lobby and upholding brand standards while infusing personal personality are also crucial.

Requirements

Genuinely passionate about hospitality and guest experience
Knowledgeable (or excited to become knowledgeable) about Nashville’s neighborhoods, food, music, and culture
Friendly, confident, and naturally engaging — guests love talking to you
Comfortable multitasking in a fast-paced, guest-facing environment
Tech-friendly and quick to learn new systems
A team player with a positive, can-do attitude

Responsibilities

Welcome guests and set the tone for their stay with warmth and personality
Act as a Nashville insider — recommending music venues, restaurants, bars, events, and neighborhoods
Manage arrivals, departures, reservations, and guest communication with care and accuracy
Handle concierge-style requests including dining plans, directions, transportation, and event recommendations
Anticipate guest needs and create thoughtful, personalized moments
Coordinate with housekeeping, maintenance, and leadership to ensure smooth operations
Respond to guest requests and resolve issues with confidence and ownership
Maintain a welcoming lobby and common spaces that reflect Bode’s social, laid-back vibe
Uphold brand standards while bringing your own personality to the guest experience