Front Desk Agent (3–11 PM)

KMG Hotels•Overland Park, KS

12d•Onsite

About The Position

At Element Overland Park–Leawood, we believe a great hotel stay starts with a great welcome. Our Front Desk team is at the heart of the guest experience, creating a warm, welcoming environment while making sure every detail of a guest's stay runs smoothly. We are looking for a reliable, friendly, and customer-focused Front Desk Agent to join our team for our full-time 3:00 PM–11:00 PM shift. If you enjoy working with people, solving problems, staying organized, and being part of a team, we'd love to meet you!

Requirements

High school diploma or equivalent.
Excellent customer service and communication skills.
Professional and friendly attitude.
Ability to work independently while also being a strong team player.
Ability to multitask and remain organized in a busy hotel environment.
Comfortable handling money and confidential guest information.
Ability to learn and follow hotel policies and procedures.
Reliable attendance and punctuality.

Nice To Haves

Previous hotel or hospitality experience.
Experience with a hotel property-management system or front desk software.
Previous cash-handling or customer-service experience.

Responsibilities

Welcome guests with a friendly and professional attitude.
Register guests, assign rooms, and accommodate special requests whenever possible.
Process guest check-ins and check-outs accurately and efficiently.
Handle cash, credit cards, and guest accounts in accordance with hotel policies and procedures.
Assist with reservations, including same-day and future reservations, cancellations, preregistration, and room blocking.
Maintain a strong understanding of room types, locations, rates, availability, and hotel amenities.
Use suggestive selling techniques to promote rooms, upgrades, and other hotel services.
Provide guests with information about the hotel, local area, activities, and services.
Communicate closely with Housekeeping regarding room status, check-outs, late check-outs, early arrivals, special requests, and day-use rooms.
Monitor and maintain accurate room-status information.
Coordinate maintenance and repair requests with the appropriate departments.
Answer the telephone using professional and courteous communication.
Properly handle guest mail, packages, messages, and deliveries.
Respond to guest questions, concerns, and requests with professionalism and a solutions-oriented attitude.
Report unusual occurrences, safety concerns, or guest issues to the manager or assistant manager.
Follow all hotel safety, emergency, accident-prevention, and security procedures.
Maintain a clean, organized, and professional front desk and lobby area.
Attend department meetings and participate as a member of the hotel team.
Assist with other hotel duties as needed to support daily operations.