Front Desk Agent 2nd Shift

Hilton Grand Vacations • Boyne Falls, MI

3d • Onsite

About The Position

Hilton Grand Vacations is looking for a Front Desk Clerk to join their team at Mountain Run at Boyne Resort in Boyne Falls, MI. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. This role is ideal for someone who enjoys helping guests and owners create lasting vacation memories.

Requirements

• Proficient English language
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months Customer Service Experience.
• Open and flexible availability, including weekends and holidays.

Nice To Haves

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry

Responsibilities

• Greets guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned.

Benefits

• Day 1 Health Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed