Front Desk Agent | AC Hotel San Jose Downtown

Columbia Hospitality • San Jose, CA

2d • Onsite

About The Position

The Front Desk Agent is responsible for efficiently handling the check-in and checkout processes according to hotel procedures and standards. This role requires proficiency with the property management system, operating the PBX and Radio paging system, and managing guest issues effectively. The agent will also make reservations for guests and use discretion in resolving conflicts.

Requirements

• Strong written and verbal communication skills required
• Open availability, including nights/overnights/weekends/holidays required

Nice To Haves

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.

Responsibilities

• Efficiently handle check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check-in; issue room keys and familiarize guests with the services and areas of the property.
• Manage guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgment to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Benefits

• Hourly Pay: $31.00 per hour
• Onsite parking
• Paid Time off & Holiday Pay
• Medical, Dental, Vision, 401K
• HSA/FSA Plans
• Employer paid life insurance
• Discounted Lodging, Dining and Retail
• Employee Assistance Program

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed