Grand Williston Hotel & Convention Center - Front Desk Agent

Aimbridge Hospitality • Williston, ND

52d • Onsite

About The Position

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with Microsoft Office suite.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Serve as the primary point of contact for guests, providing warm welcomes, smooth check-ins, and friendly farewells.
• Manage reservations, guest requests, and handle any unexpected issues that may arise.
• Ensure a seamless and inviting guest experience.
• Communicate clearly and confidently with guests and team members.
• Solve problems quickly and effectively.
• Juggle reservations, check-ins, check-outs, and financial details with organization and precision.

Benefits

• Daily Pay
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Short-Term Disability Income
• Long-Term Disability Income
• Term Life Insurance
• AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Hotel discounts
• Discount programs
• Online training courses
• Management apprentice programs
• Leadership development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED