HSR- Front Desk Agent

Freed Corp • Barrie, ON

7d • Onsite

About The Position

The Front Desk Agent is responsible for servicing guests as they arrive at the hotel, including welcoming them to the resort and checking them in while ensuring the highest level of guest satisfaction. This person will be responsible for becoming familiar with packages and group rates offered by the resort. This position requires cross-training as a Night Auditor, where they welcome and register guests as they arrive in the hotel on the overnight shifts.

Requirements

• Positive and passionate, conveying to our guests and callers enthusiasm in every interaction.
• Must be creative, self-starter, able to meet deadlines, work independently/part of a team and possess excellent interpersonal skills.
• Highly organized, detail oriented, individual with the ability to multitask.
• Excellent verbal and written communication skills.
• Reliability and punctuality are imperative.
• The ability to work independently and as part of a team.
• The role requires working weekends, holidays and shifts vary from days, mid-shift and evenings and overnights. Hours of department from 7am-11pm daily, with cross-training for overnight shifts.
• Able to stand on your feet for extended periods of time.
• Must be eligible to work in Canada

Responsibilities

• Welcome and register guests arriving, follow policy and procedures regarding billing and standards.
• Assign rooms for groups that require special attention (i.e. Hockey team, school trip) to better accommodate all parties involved.
• Inform Housekeeping Team of any changes in room status, room moves, request or concerns and maintain positive communication and strong sense of teamwork between departments.
• Log any in-house guest issue in a log book to record for next shifts and for better follow up and communication.
• Check out guests in a timely manner and be empowered to rectify any issue upon their departure to achieve our goal of guest loyalty and satisfaction.
• Prepare the next days team for success(i.e. arrival packages, restock inventory of pens, vouchers, papers, etc)
• Monitor and respond to the emergency phone lines and follow Health and Safety procedures to take action. (i.e. calling 911 and filling out supporting documentation)
• Answer individual work email accounts as well as shared accounts and direct information to appropriate departments.
• Be knowledgeable about the Resort, all its amenities, its policies, as well as the surrounding area.
• Be familiarized with the general rates, packages, group/special event rates.
• Ensure that all special requests or problems are routed to the appropriate areas and follow up with outcome.
• Balance inventory of rooms and take appropriate action to rectify.

Benefits

• Exclusive employee discounts and special offers on accommodations, dining and amenities at any of Horseshoe Resort's affiliated Resorts (Muskoka Bay Resort and Deerhurst Resort).
• Opportunities to explore different roles, locations and career paths within the Freed Hotels & Resorts portfolio.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed