Front Desk Agent - Hotel Polaris

Hotel Polaris at US Airforce Academy • Colorado Springs, CO

21d • Onsite

About The Position

Hotel Polaris is seeking an exceptional Front Desk Agent to join their team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. The role involves significantly influencing the unique and distinctive experiences delivered to guests and team members. The ideal candidate will be passionate about creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with communities.

Requirements

• Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• Ability to communicate fluently in English both verbally and through legible writing.
• Strong background in hospitality.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Must be 18 years or older.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, assist them with check-in and check-out, and respond promptly with a personal spirit, regardless of busyness or time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and team members.
• Create guest experiences that go beyond the expected.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share personal passions and knowledge of services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate observations to staff and management to ensure guests’ needs are being met.
• Ability to multi-task in a fast-paced environment with an impeccable eye for detail to ensure accuracy and efficiency.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Colorado Family and Medical Leave Insurance Program (FAMLI).
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed